Ansar Womens College, Thrissur

Grievance Redressal Cell

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. It redresses the grievances at individual and class level and grievances of common interest. The students can state their grievance regarding any academic and non- academic matter within the campus through the grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time. The Student’s Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment.

In order to meet the increasing legitimate expectations of students and staff for better, faster and more effective service, Ansar Women’s College shall constantly endeavor to improve its service rules, standards and capabilities and expects all its Officers and employees to maintain highest standards of integrity and transparency in their working conditions with students and staff.

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

Objectives:

To make officials of the College responsive, accountable and courteous in dealing with the students.
To ensure effective solution to the student’s grievances with an impartial and fair approach.
To provide means for inviting and collecting grievances from students and staff on all matters concerning with infra structure and support services.
To fix boxes for receiving Grievances and to keep record of the grievances and action taken.
To establish structured interactions with students and staff to elicit information regarding academic and administrative process and their expectation.
To forward the grievance to the Committee for Infrastructure Development and Maintenance, if the grievance involved some new academic or infrastructure facility and policy decisions.
Upholding the dignity of the College by ensuring tension free atmosphere in the College by promoting cordial Student-Student relationship and Student -Teacher relationship etc.
Encouraging the Students to express their grievances / problems freely and frankly without any fear of being victimized.
Advising all the students to refrain from inciting students against other students or teachers and College administration
Advising all staffs to be affectionate to the students and not behave in a vindictive manner towards any of them for any reason.
Ragging in any form is strictly prohibited in and outside the institution. Any issues of ragging and violation of disciplinary rules should be urgently brought to the notice of the Principal.

Scope: The Committee deals with Grievances received in writing from the students about any of the following matters: -

Academic Matters: Related to examination, evaluation and publication of internal marks.

Financial Matters: Related to dues and payments for various items from library, hostels etc.,

Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport etc.

The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. ‘Student’s Grievance Cell’ inquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

GRIEVANCE COMMITTEE

Sr.No	Name	Designation
1.	MS.FARITHA J	CHAIR PERSON
2.	MS.KASHMEELA E T	CONVENOR
3.	MS.SAMEERA MUHAMMED HYDROSE	CONVENOR
4	MS.SOUMYA V M	CONVENOR
5	MS.LAILA	CONVENOR
6.	MS.SOUMYA S	CONVENOR

The Grievances reported to the University regarding examinations and results:

SL NO	YEAR	NO OF GRIEVANCES REPORTED TO UNIVERSITY
1	2015-16	5
2	2016-17	8
3	2017-18	16
4	2018-19	4
5	2019-20	10

GRIEVANCES (INFRASTRUCTURE AND OTHERS)

GRIEVANCE REDRESSAL CELL REPORT 2015-16

SL .NO	GRIEVANCES	REDRESSAL	AVERAGE TIME TAKEN FOR REDRESSAL
1.	More food items to be included in the canteen	Asked the canteen committee to take consideration	1 week
2.	To provide lecture stand in the classroom	Informed authority	4 days
3	To provide dustbin, benches etc.	Informed authorities	1week
4.	Women related health issues	Suggested remedies and made necessary arrangements	2 days
5	Lack of sufficient number of fans in the class room	Informed principal and took necessary arrangements	1 week

GRIEVENCE REDRESSAL CELL COMMITTEE

PRINCIPAL

VICE PRINCIPAL

Ms.SUNIYA

Ms.PRIYANKA

GRIEVANCE REDRESSAL CELL REPORT 2016-17

SL .NO	GRIEVANCES	REDRESSAL	AVERAGE TIME TAKEN FOR REDRESSAL
1.	To provide more equipments for PT to widen student's sporting experience and enjoyment.	Informed principal and took necessary arrangements	15 days
2	To provide college bus in new route	Informed management authorities	20 days
3.	Sufficient number of water taps and drinking water	Informed management authorities	1 week
4	Spacious Reading room facility	Management have considered it and solved the problem	2 weeks
5.	Improve First aid box facility with an increase in the supply of items.	Solved the problem	4 days

GRIEVENCE REDRESSAL CELL COMMITTEE

PRINCIPAL

VICE PRINCIPAL

Ms.NOUSHAJA

Ms.PRIYANKA

Ms.SHEENA

MS.NADIYA

GRIEVANCE REDRESSAL CELL REPORT 2017-18

SL .NO	GRIEVANCES	REDRESSAL	AVERAGE TIME TAKEN FOR REDRESSEL
1.	Need calendar in classrooms	Made necessary arrangements	2 days
2.	Increase number of library hours and Library facilities needed at any time	Needed action is taken with the help of librarian	2 days
3	Digitalize classrooms	Management have considered it and solved the problem	1 month
4	More books and journals are to be included in the library for the post graduate courses	The matter was reported to the governing body through the principal. Decision was taken to add more reference books and journals every year systematically to make the library competent	1 week

GRIEVENCE REDRESSAL CELL COMMITTEE

PRINCIPAL

VICE PRINCIPAL

Ms. SAJNA P M

Ms.SUNIYA

Ms.MARY LIYA

Ms.ANEESHA SHUKKUR

GRIEVANCE REDRESSAL CELL REPORT 2018-19

SL .NO	GRIEVANCES	REDRESSAL	AVERAGE TIME TAKEN FOR REDRESSEL
1.	Study holidays for PG and UG students	Informed principal and took necessary arrangements	2 days
2.	Increase the number of toilets	The matter was reported to the governing body through the Principal. Number of toilets increased.	2 months
3	To provide advanced sound system in the auditorium	The matter was reported to the governing body through the Principal.	2 months
4	Newspaper and TV in the college hostel	Solved the problem	4 days
5	To provide sick room and feeding room.	The matter was reported to the governing body through the principal.	1 month

GRIEVENCE REDRESSAL CELL COMMITTEE

PRINCIPAL

VICE PRINCIPAL

Ms SAJNA PM

Ms.SUNIYA

Ms.MANJU KRISHNA V R

Ms.SHIJULA

GRIEVANCE REDRESSAL CELL REPORT 2019-2020

SL .NO	GRIEVANCES	REDRESSAL	AVERAGE TIME TAKEN FOR REDRESSEL
1.	More career guidance classes and Placement opportunities needed.	More career guidance classes and placement programs were organized in the campus and made students attend such programs outside campus too.	7days
2.	Financial assistance for some students .	Help from faculty, Department and Peer group provided	3 days
3	Laboratory facilities to be increased for the newly introduced courses.	The matter was reported to the governing body through the Principal. Decision was taken to buy sufficient chemicals and lab equipment	1 week
4	Lack of Proper seating arrangement in the Classroom	Informed Principal and sufficient benches were provided	1 day