Ansar Womens College, Thrissur

STUDENTS GRIEVANCE REDRESSAL CELL

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. It redresses the grievances at individual and class level and grievances of common interest. The students can state their grievance regarding any academic and non- academic matter within the campus through the grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time. The Student’s Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment.

In order to meet the increasing legitimate expectations of students and staff for better, faster and more effective service, Ansar Women’s College shall constantly endeavor to improve its service rules, standards and capabilities and expects all its Officers and employees to maintain highest standards of integrity and transparency in their working conditions with students and staff.

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

OBJECTIVES:

To make officials of the College responsive, accountable and courteous in dealing with the students.
To ensure effective solution to the student’s grievances with an impartial and fair approach.
To provide means for inviting and collecting grievances from students and staff on all matters concerning with infra structure and support services.
To fix boxes for receiving Grievances and to keep record of the grievances and action taken.
To establish structured interactions with students and staff to elicit information regarding academic and administrative process and their expectation.
To forward the grievance to the Committee for Infrastructure Development and Maintenance, if the grievance involved some new academic or infrastructure facility and policy decisions.
Upholding the dignity of the College by ensuring tension free atmosphere in the College by promoting cordial Student-Student relationship and Student -Teacher relationship etc.
Encouraging the Students to express their grievances / problems freely and frankly without any fear of being victimized.
Advising all the students to refrain from inciting students against other students or teachers and College administration
Advising all staffs to be affectionate to the students and not behave in a vindictive manner towards any of them for any reason.
Ragging in any form is strictly prohibited in and outside the institution. Any issues of ragging and violation of disciplinary rules should be urgently brought to the notice of the Principal.

SCOPE:

The Committee deals with Grievances received in writing from the students about any of the following matters: -

Academic Matters: Related to examination, evaluation and publication of internal marks.

Financial Matters: Related to dues and payments for various items from library, hostels etc.,

Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport etc.

The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. ‘Student’s Grievance Cell’ inquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

The Grievances reported to the University regarding examinations and results: