Grievance Redressal Cell
The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. It redresses the grievances at individual and class level and grievances of common interest. The students can state their grievance regarding any academic and non- academic matter within the campus through the grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time. The Student’s Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment.
In order to meet the increasing legitimate expectations of students and staff for better, faster and more effective service, Ansar Women’s College shall constantly endeavor to improve its service rules, standards and capabilities and expects all its Officers and employees to maintain highest standards of integrity and transparency in their working conditions with students and staff.
The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.
Objectives:
Scope: The Committee deals with Grievances received in writing from the students about any of the following matters: -
Academic Matters: Related to examination, evaluation and publication of internal marks.
Financial Matters: Related to dues and payments for various items from library, hostels etc.,
Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport etc.
The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. ‘Student’s Grievance Cell’ inquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.
GRIEVANCE COMMITTEE
Sr.No |
Name |
Designation |
1. |
MS.FARITHA J |
CHAIR PERSON |
2. |
MS.KASHMEELA E T |
CONVENOR |
3. |
MS.SAMEERA MUHAMMED HYDROSE |
CONVENOR |
4 |
MS.SOUMYA V M |
CONVENOR |
5 |
MS.LAILA |
CONVENOR |
6. |
MS.SOUMYA S |
CONVENOR |
The Grievances reported to the University regarding examinations and results:
SL NO |
YEAR |
NO OF GRIEVANCES REPORTED TO UNIVERSITY |
1 |
2015-16 |
5 |
2 |
2016-17 |
8 |
3 |
2017-18 |
16 |
4 |
2018-19 |
4 |
5 |
2019-20 |
10 |
GRIEVANCES (INFRASTRUCTURE AND OTHERS)
GRIEVANCE REDRESSAL CELL REPORT 2015-16
SL .NO |
GRIEVANCES |
REDRESSAL |
AVERAGE TIME TAKEN FOR REDRESSAL |
1. |
More food items to be included in the canteen |
Asked the canteen committee to take consideration |
1 week |
2. |
To provide lecture stand in the classroom |
Informed authority |
4 days |
3 |
To provide dustbin, benches etc. |
Informed authorities |
1week |
4. |
Women related health issues |
Suggested remedies and made necessary arrangements |
2 days |
5 |
Lack of sufficient number of fans in the class room |
Informed principal and took necessary arrangements |
1 week |
GRIEVENCE REDRESSAL CELL COMMITTEE
PRINCIPAL
VICE PRINCIPAL
Ms.SUNIYA
Ms.PRIYANKA
GRIEVANCE REDRESSAL CELL REPORT 2016-17
SL .NO |
GRIEVANCES |
REDRESSAL |
AVERAGE TIME TAKEN FOR REDRESSAL |
1. |
To provide more equipments for PT to widen student's sporting experience and enjoyment. |
Informed principal and took necessary arrangements
|
15 days |
2 |
To provide college bus in new route |
Informed management authorities |
20 days |
3. |
Sufficient number of water taps and drinking water |
Informed management authorities |
1 week |
4 |
Spacious Reading room facility |
Management have considered it and solved the problem |
2 weeks |
5. |
Improve First aid box facility with an increase in the supply of items. |
Solved the problem |
4 days |
GRIEVENCE REDRESSAL CELL COMMITTEE
PRINCIPAL
VICE PRINCIPAL
Ms.NOUSHAJA
Ms.PRIYANKA
Ms.SHEENA
MS.NADIYA
GRIEVANCE REDRESSAL CELL REPORT 2017-18
SL .NO |
GRIEVANCES |
REDRESSAL |
AVERAGE TIME TAKEN FOR REDRESSEL |
1. |
Need calendar in classrooms |
Made necessary arrangements |
2 days |
2. |
Increase number of library hours and Library facilities needed at any time |
Needed action is taken with the help of librarian |
2 days |
3 |
Digitalize classrooms |
Management have considered it and solved the problem |
1 month |
4 |
More books and journals are to be included in the library for the post graduate courses
|
The matter was reported to the governing body through the principal. Decision was taken to add more reference books and journals every year systematically to make the library competent |
1 week |
GRIEVENCE REDRESSAL CELL COMMITTEE
PRINCIPAL
VICE PRINCIPAL
Ms. SAJNA P M
Ms.SUNIYA
Ms.MARY LIYA
Ms.ANEESHA SHUKKUR
GRIEVANCE REDRESSAL CELL REPORT 2018-19
SL .NO |
GRIEVANCES |
REDRESSAL |
AVERAGE TIME TAKEN FOR REDRESSEL |
1. |
Study holidays for PG and UG students |
Informed principal and took necessary arrangements
|
2 days |
2. |
Increase the number of toilets |
The matter was reported to the governing body through the Principal. Number of toilets increased. |
2 months |
3 |
To provide advanced sound system in the auditorium |
The matter was reported to the governing body through the Principal. |
2 months |
4 |
Newspaper and TV in the college hostel |
Solved the problem |
4 days |
5 |
To provide sick room and feeding room. |
The matter was reported to the governing body through the principal. |
1 month |
GRIEVENCE REDRESSAL CELL COMMITTEE
PRINCIPAL
VICE PRINCIPAL
Ms SAJNA PM
Ms.SUNIYA
Ms.MANJU KRISHNA V R
Ms.SHIJULA
GRIEVANCE REDRESSAL CELL REPORT 2019-2020
SL .NO |
GRIEVANCES |
REDRESSAL |
AVERAGE TIME TAKEN FOR REDRESSEL |
1. |
More career guidance classes and Placement opportunities needed.
|
More career guidance classes and placement programs were organized in the campus and made students attend such programs outside campus too. |
7days |
2. |
Financial assistance for some students . |
Help from faculty, Department and Peer group provided
|
3 days |
3 |
Laboratory facilities to be increased for the newly introduced courses. |
The matter was reported to the governing body through the Principal. Decision was taken to buy sufficient chemicals and lab equipment |
1 week |
4 |
Lack of Proper seating arrangement in the Classroom |
Informed Principal and sufficient benches were provided |
1 day |
GRIEVENCE REDRESSAL CELL COMMITTEE
PRINCIPAL
VICE PRINCIPAL
Ms KASHMEELA E T
Ms.SAMEERA MUHAMMED HYDROSE
Ms. SOUMYA
Ms.LAILA
Ansar Womens College
kunnamkulam Calicut Road, Perumpilavu,
Thrissur
Kerala 680519,
04885 284 912
04885 284 912